FAQ
- What are the estimated delivery times?
- What payment options are available?
- How long do I have to return a product?
- How can I request a refund?
- How can I contact you if I have issues with my order?
- What is the best way to track my order?
- How can I know the size that fits me?
- Do you have stores?
-
How much does shipping cost?
- How can I make size changes for items I have purchased online?
- EST-CE QUE LE PAIEMENT EST SÉCURISÉ ?
- J'AI REÇU UN ARTICLE DÉFECTUEUX, QUE PUIS-JE FAIRE?
-
Answers
1 Your order is delivered at your address within 2-7 business days by Mylerz Please keep in mind that deliveries might take a little longer in mobile regions. Since the courier companies do not work on official and public holidays, your delivery will be made within the first following business day.
2 "We have two types of payments, payment on delivery and also payment by card."
Haut du formulaire
3 You typically have 2 days to return a product from the date of purchase.
4 To request a refund, you can follow these steps:
- Contact our customer service team either by phone or email.
- Provide your order number and details about the item you wish to return.
- Explain the reason for the return and request a refund.
- Our customer service representative will guide you through the return process and provide you with any necessary instructions or documents.
- Once we receive the returned item and verify its condition, we will process your refund according to our refund policy.
5 You can contact us through the following channels if you encounter any issues with your order:
-
Phone: You can call our customer service hotline at [insert phone number].
-
Email: Send us an email at [insert email address]. Please include your order number and a detailed description of the issue.
-
Live Chat: Visit our website and use the live chat feature to speak with a customer service representative in real-time.
-
Contact Form: Fill out the contact form on our website with your inquiry, and we will get back to you as soon as possible.
8 Yes, we have physical stores located in various cities. Marrakech ( Carre eden ); Casablanca ( Morocco mall , Anfa mall ) et Rabat ( rabat center, rabat street )
9 For all orders the shipping fee is 39 mad
10 Yes, you have the option to exchange within 7 open days, where you will pay 15 MAD.
11 Your payments are managed by the Interbank Electronic Payment Center (CMI), which provides a fully secure payment service..
12 We sincerely apologize if you have received a defective item. Your satisfaction is our top priority, and we want to resolve this situation for you as soon as possible. Here's what you can do:
- Please contact us immediately to inform us of the problem. You can call us at [customer service number] or send us an email at [their email address]. Please include your order number and details about the defective item in your message.